PROJECT TITLE | Enterprise Project Management and oversight
PROJECT ROLE | Program Management Office and oversight
CLIENT | State of Maryland Department of Human Resources (MD DHR)
OBJECTIVE | To work closely with the Chief Information Officer (CIO) to address both the strategic and tactical needs and objectives of MD DHR by providing various advisory, oversight, subject matter expertise and support services to various agency initiatives of DHR.
SCOPE | To study and evaluate the needs of MD DHR's administration organization structures and systems. To plan, facilitate and manage specific solutions for enterprise wide change management and program level efficiency. To provide bid management and program acquisition solutions through the RFP cycle and white paper development to procurement. To develop methodology framework and institutionalize standards. To mentor and assist project teams on multiple projects.
BACKGROUND
The Department of Human Resources (DHR) is Maryland's fourth largest state department. DHR has a critical mission: It works to safeguard and provide services to some of Maryland's most vulnerable citizens. The CIO describes ANGARAI as an "Extension of the CIO's Office". The Agency was established to administer the State's public assistance, social services, child support enforcement, and community-based programs. DHR has five major operating administrations: the Family Investment Administration (FIA), the Child Support Enforcement, Administration (CSEA), the Social Services Administration (SSA), the Child Care Administration (CCA), and the Community Services Administration (CSA). The Office of Technology for Human Services (OTHS) maintains and enhances approximately 47 mainframe, client/server, and web-based applications that support the health and human service programs that the Department administers and supports more than 7,000 employees in 140 locations across the State.
SOLUTION
Through the ANGARAI assistance in the above areas, MD DHR is able to ensure viable agency processes; leverage IT services that have been validated and meet contractual terms; have a well-documented enterprise architecture that meets the agency's needs; have a robust ECMS to support organizational strategies and processes; ensure processes are in alignment with business objectives; be compliant with current and future HCR initiatives; ensure IT contractors are performing in accordance with established contractual goals and established practices and guidelines; and, that the agency has relevant, pertinent and accurate information on which to base decisions.
